Senior stylist Lesley Nelson talks about common client concerns she has come across in the past and currently.
In my 30years of being a hair stylist I’ve seen many things come and go – and I have to say I’m pleased that some looks have been locked up and hope someone has thrown away the key.
Current concern that I’m experiencing with my new clients I’m happy to be able to help with is harsh, dense, unnatural looking colours which are either the result of the old colour build up or bad colour choice. They may have tried to soften their look in the past with a previous hairdresser and have been disappointed with the result when to their horror they have contrasting stripes, brassy tones, and left with their hair in over processed poor condition. To top it off they feel uninformed with what happened’s next and quite often jump from hairdresser to hairdresser seeking someone who can give them a plan of attack. I love sitting down with my clients and talking them through not only today’s process to achieve their new doo, but also what is going to happen in the future appointments to get to the final “bigger picture”. I prefer my colours to be soft in dimension and tone and be suitable to the personality of my client that’s in front of me. Don’t get me wrong I like bright, striking colours too, just when they are tactfully applied and don’t look like you’ve been in a paintball fight!
Comment’s I’ve come across when talking about a new shape for a haircut with new clients is that they want something that they to can achieve when they’re at home. It’s also important to them that it’s age appropriate while still being unique to them – they don’t want to look like a clone of their friends or look like they have pulled an image off googles “best haircuts for over 60-year-olds”. I enjoy shapes that have some texture and softness at the moment, and I’m encouraging a more mature woman to try wearing their hair with a bit more length, so it has body, swings and looks natural – who said because you’re over a certain age that you have to cut your hair off. Bottom line, if my client – whoever she is, walks out feeling confident, beautiful and even a bit sassy, I’m happy.
Something else that I’m now aware of, shall I say “after maturing in the industry” is the stories that we as women tell ourselves. A hair salon can be an intimidating place for clients to come into – all those beautiful people who are so fashionable and all! Insecurities that plague as like “Her hair looks so lovely – but mine will never look like that”. “Wow that’s beautiful – but I’d never be brave enough to have that myself.” Or, “I loved the change we did the same, but my husband hated it so I’ll go back to what I used to have”. Shared sacrifices we as a woman make such as, feeling sorry about spending money or time on our selfs and trying to please everyone else by being pulled and pushed by what everyone else wants you to do, rather than honouring what makes you feel incredible, sexy and confident. I like to share experiences that I’ve had and have common ground with my clients. Empowering my customers who seem unconfident by getting them to try subtle changes with their hair. It’s amazing how the slightest adjustment can lift her head up, stand tall and be ready to take the compliments on how fresh she’s looking.